Política de reembolso

Refund and Return Policy

Thank you for choosing lifestraa, where streetwear meets fashion with boldness and innovation. At lifestraa, we pride ourselves on our attention to detail and dedication to craftsmanship. We are proud to provide quality products and services to our customers. If, for any reason, you are not satisfied with your purchase, we offer a simple refund and return policy for your peace of mind.

14-Day Return Policy:

We gladly accept returns within 14 days of the purchase date. To be eligible, your item must be unused, in the same condition as when you received it, and in its original packaging. Please include the original order confirmation or packing slip with your return.

How to File a Return:

Contact Us: Before returning an item, please contact our Returns Team at info@lifestraa.com to initiate the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Pack the item: Pack the item securely in its original packaging, including all accessories if included.

Include the Return Authorization Number: Clearly write the Return Authorization Number on the outside of the package.

Return: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure your return is received.

Restocking Fee: We do not charge any restocking fees on our products.

Refund Procedure:

Once we receive and inspect your return, we will send you an email to confirm its receipt. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and the amount will be automatically credited to your original payment method within 10 business days.

Non-Refundable Items: Certain items are non-refundable, including:

Opened or used products
Gifts

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@lifestraa.com, describing the problem and providing photos. We will do our best to resolve it promptly.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact information:

If you have any questions about our refund and return policy, please contact us by email at info@lifestraa.com or by phone at +31 6 45617006.